Privacy policy

1. Introduction

Your privacy matters to us. This Privacy & Cookie Policy explains how Emanation Art SRL (“we”, “our”, “us”) collects, uses, stores, and protects your personal information when you browse our website (“Site”) or purchase products (“Products”).

By using this Site, you agree to the practices described in this Policy.

2. Company Information

Emanation Art is operated by Emanation Art SRL, a company registered and operating under the laws of the Republic of Moldova.

Further company details are available in our Terms & Conditions.

3. Fulfillment Partners (Production & Delivery)

To produce and deliver your order, we collaborate with trusted third-party production and logistics providers.

These providers act as fulfillment partners and process personal data solely on our behalf and strictly for the purpose of order fulfillment.

They receive only the information necessary to manufacture and ship your order, such as your name, shipping address, and the items purchased.

4. Information We Collect

a) Information you provide directly

When you:

  • create an account

  • place an order

  • complete checkout forms

  • subscribe to email updates

  • contact customer support

We may collect:

  • name

  • email address

  • phone number (optional)

  • billing address

  • shipping address

  • payment method details (excluding full card numbers)

  • order history

  • preferences you choose to share

b) Information collected automatically

When you browse our Site, Shopify and analytics tools may automatically collect:

  • IP address

  • browser type

  • device type

  • pages viewed

  • time spent on pages

  • referring website

  • approximate location

  • on-site behaviour

Tools involved may include Shopify Analytics, Google Analytics, Meta Pixel (Facebook/Instagram), and other similar analytics or advertising technologies.

c) Payment information

We do not store or access your full payment details.

Payments are securely processed by PayPal and Paynet, our third-party payment providers. Paynet supports the following payment methods: Visa, Mastercard, Google Pay, and Apple Pay.

These providers process your data in accordance with their own privacy policies.

5. How We Use Your Information

We use your personal data to:

Fulfill and support your order

  • process payments

  • produce made-to-order items

  • ship and track your order

  • provide customer support

Improve your experience

  • optimize the website

  • analyze visitor behaviour

  • enhance usability and performance

Communicate with you

  • send order confirmations and updates

  • respond to inquiries

  • notify you of policy-related changes

Email marketing (only if you opt in)

If you subscribe, we may send:

  • newsletters

  • product updates

  • exclusive offers

  • personalized content

You may unsubscribe at any time.

Advertising personalization

Through cookies and tracking technologies (such as Google and Meta), we may display personalized content and advertising, including retargeting campaigns, based on your browsing behaviour.

Such practices are commonly used in e-commerce to improve relevance and user experience.

6. Legal Basis for Processing (GDPR)

We process personal data under the following legal bases:

  • Contractual necessity (to fulfill your order)

  • Legitimate interest (to improve our website and services)

  • Consent (email marketing, analytics, advertising cookies)

  • Legal obligation (tax, accounting, regulatory compliance)

7. How & Why We Share Your Information

We do not sell, rent, or trade your personal data.

We share information only with trusted third parties necessary to operate our business, including:

  • Fulfillment partners – to manufacture and ship your order

  • Payment processors – PayPal and Paynet (supporting Visa, Mastercard, Google Pay, and Apple Pay)

  • Technology partners – Shopify, analytics, advertising, and email marketing platforms

All partners are contractually required to protect your data and to process it solely on our behalf.

8. Cookies & How We Use Them

Cookies are small files stored on your device to improve your browsing experience.

Our Site uses cookies for:

  • enabling essential Shopify functions

  • remembering user preferences

  • analyzing performance and traffic

  • personalizing advertising

  • measuring marketing effectiveness

Types of cookies we use:

  • Necessary cookies – essential for website functionality

  • Preference cookies – remember your settings

  • Analytics cookies – measure traffic and behaviour

  • Advertising cookies – personalize ads and enable retargeting

Third-party cookies may include analytics and advertising cookies provided by Google and Meta.

You can disable cookies at any time through your browser settings. However, certain features of the Site may not function properly without them.

9. International Data Transfers

Because our partners operate globally, your personal data may be processed outside your country of residence.

We ensure that such transfers are subject to appropriate safeguards and comply with applicable data protection laws, including GDPR.

10. Data Retention

We retain personal data only for as long as necessary to:

  • fulfill your order

  • comply with legal and regulatory obligations

  • maintain accurate business records

  • manage your email subscription (until you unsubscribe)

You may request deletion of your data, except where retention is required by law.

11. How We Protect Your Data

We use industry-standard security measures, including:

  • encrypted connections (HTTPS)

  • secure payment gateways

  • restricted internal access

  • Shopify’s certified security infrastructure

While no system is completely secure, we take all reasonable steps to protect your personal information.

12. Your Rights

Under GDPR and applicable data protection laws, you may have the right to:

  • access your personal data

  • correct or update your data

  • request deletion (“right to be forgotten”)

  • withdraw consent

  • restrict or object to processing

  • request data portability

To exercise these rights, contact us at: contact@emanationart.com

13. Children’s Privacy

Our Site is not intended for individuals under the age of 18.

We do not knowingly collect personal data from individuals under 18 years of age. If such data is identified, it will be deleted promptly.

14. Updates to This Policy

We may update this Privacy & Cookie Policy from time to time.

Any updates will be posted on this page. Continued use of the Site after such updates constitutes acceptance of the revised Policy.

15. Contact Us

If you have any questions about this Policy or wish to exercise your data protection rights, please contact us at contact@emanationart.com