Shipping policy

1. How Our Shipping Works

All Emanation Art products are made to order and produced individually once an order is placed.

We collaborate with trusted third-party fulfillment partners who manufacture and ship products from locations in the UK, EU, USA, and Canada, depending on the item and destination.

Total delivery time consists of:

  • Production time

  • Shipping (transit) time

2. Production Time

Each item is produced on demand.

Our fulfillment partners typically require 3–5 business days to manufacture your order before shipment.

During high-volume periods (such as holidays or promotional campaigns), production times may be slightly longer.

3. Estimated Shipping Times

Shipping times vary depending on your location and the fulfillment center assigned to your order.

Estimated carrier transit times (excluding production):

  • United Kingdom: 2–5 business days

  • Europe: 6–21 business days

  • United States:

    • Artwear - 3–5 business days

    • Artworks - 10-15 business days

  • Canada: 10–21 business days

Please note:

  • These timeframes reflect carrier transit only and do not include production time.

  • Shipping times are estimates, not guarantees.

  • Delays may occur due to customs processing, courier capacity, weather conditions, or seasonal demand.

4. Shipping Costs

We offer free shipping at checkout. No additional shipping fees are charged when you place your order.

Please note that any applicable customs duties, taxes, or import fees are not included and remain the responsibility of the customer.

5. Tracking Information

Once your order has shipped, you will receive a dispatch email containing:

  • a tracking link (where available);

  • the carrier handling your parcel;

  • an estimated delivery window.

Some regional carriers may not support detailed or frequent tracking updates.

6. Split Shipments

Your order may be delivered in multiple parcels if items are produced at different fulfillment locations.

This does not affect your total shipping cost.

7. Customs, Duties & Import Fees

International orders may be subject to additional charges, including:

  • import duties;

  • VAT or sales tax;

  • customs clearance fees;

  • carrier handling fees.

These charges are determined by your local customs authority and are not included in our product prices.

Customers are responsible for any applicable import fees.

8. Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you need to update shipping or address details after placing an order, you must contact us as urgently as possible. Address changes are only possible before the order enters production, as outlined in our Terms & Conditions.

Orders that are lost or returned due to:

  • incorrect or incomplete addresses;

  • missing apartment, unit, or suite numbers;

  • errors entered at checkout;

are not eligible for refund or replacement.

If a parcel is returned to the sender due to address-related issues, reshipping fees will apply.

9. Lost or Delayed Packages

A shipment may be considered lost if:

  • tracking information shows no updates for 21 consecutive calendar days after dispatch; or

  • the shipment exceeds the estimated delivery timeframe for the destination region by more than 14 calendar days.

If your order appears lost or significantly delayed, please contact us at contact@emanationart.com.

We will investigate the shipment with the carrier or fulfillment partner and provide assistance in locating the parcel or determining the next appropriate steps.

10. Delivery Issues & Support

If you experience any of the following:

  • missing items;

  • delivery errors;

  • damaged packages;

  • incorrect or incomplete tracking updates;

please contact us within 14 days of delivery (or expected delivery date) and include:

  • your order number;

  • photo and/or video evidence (if applicable);

  • a brief description of the issue.

We’re here to help and will work with you to resolve the matter where possible.

11. Shipping Restrictions

We ship worldwide. However, delivery may be unavailable or limited in regions where:

  • carriers do not operate; or

  • local regulations prevent successful delivery.

If an order cannot be delivered to the provided address, we will notify you as soon as reasonably possible.

12. Taxes & VAT

Emanation Art is not registered for VAT and does not charge or collect VAT on orders placed through the Site.

All prices displayed at checkout are final. No VAT will be added during the checkout process.

Any applicable customs duties, import taxes, or local fees imposed by the destination country are not included in the product price and remain the responsibility of the customer.